PRIVACY POLICY

Effective Date: 4/30/2025

Last Updated: 4/30/2025

MyListerHub Inc. (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information across our platform, website, and demo process.

WHO THIS POLICY COVERS

1. Platform Users

Individuals or businesses who create an account and use the MyListerHub platform to manage, automate, and optimize listings across various marketplaces (such as eBay).

We collect information from Platform Users to:

Deliver and maintain our software platform
Process payments and manage account access
Improve user experience and troubleshoot performance issues
Detect and prevent fraud or abuse
Communicate important product or service updates
Comply with legal and regulatory obligations

2. Demo Prospects

Individuals who interact with us without creating an account, including visitors who submit demo request forms, respond to ads, or schedule an appointment with our sales team.

We collect information from Demo Prospects to:

Respond to inquiries and prepare customized demos
Schedule and confirm demo appointments
Send SMS or email reminders related to appointments
Analyze lead interest and improve the onboarding experience
Ensure compliance with marketing laws and SMS opt-in policies

WHAT INFORMATION WE COLLECT

We collect different types of information depending on how you interact with MyListerHub.

1. From Platform Users

Contact Details: Name, email address, phone number, company name
Login Credentials: Username and password
Marketplace Data: API tokens, listings, orders, and shipping data
Payment Details: Billing address, subscription type, transaction history
Usage Logs: IP address, browser/device info, session activity, feature interactions
Support History: Communication with our support or sales teams
Third-Party Tokens: API tokens for services you integrate

2. From Demo Prospects

Contact Details: Name, email, phone number (North America only)
Business Information: Company name, sales volume, tools currently used
Appointment Details: Preferred time slots, confirmed bookings, SMS consent (opt-in via a checkbox)
Interaction Data: Website form submissions, ad responses, and behavioral tracking (e.g., which demo form was filled)

HOW WE USE YOUR INFORMATION

We use your information solely to deliver, support, and improve your experience with MyListerHub. Specifically, we may use the information to:

Deliver and maintain our software platform
Process payments and manage subscriptions
Respond to demo requests and inquiries
Send appointment-related notifications (SMS/email)
Improve user experience and diagnose issues
Customize onboarding or feature recommendations
Detect and prevent fraud or abuse
Comply with legal, tax, and regulatory requirements
Communicate with you about product updates, security alerts, or system changes

We do not sell your personal information to third parties.

SMS COMMUNICATIONS

If you’ve submitted a demo request or form, we may use SMS strictly to confirm and remind you of your appointment.

Key Details:

Purpose: SMS messages are used only to help you manage your scheduled demo. No promotional or marketing texts will be sent.
Geographic Limit: Messages are sent only to North America (U.S. and Canada).
Opt-In Required: You must check a clearly labeled opt-in box on our form before receiving any SMS messages.
Message Source: SMS messages are sent from a registered toll-free number (subject to carrier approval and verification).

Supported SMS Keywords:

CONFIRM – Confirms your attendance for the demo
RESCHEDULE – Prompts a reschedule link or call
CANCEL – Cancels your booked appointment
STOP – Opts you out of further SMS reminders
HELP – Requests a call back from our team

To Opt Out: Simply reply STOP at any time. You will receive a confirmation and no further texts will be sent.

EMAIL COMMUNICATIONS

We use your email address to provide service-related updates and communications. Your interaction with us (as a demo prospect or a platform user) determines the type of emails you may receive.

We may send you emails to:

Confirm your demo booking and share meeting details
Send reminders, onboarding guides, and platform usage tips
Notify you of system updates, service changes, or technical issues
Provide product announcements, new feature alerts, and optional promotional content (only if you opted in)

Managing Email Preferences:

Unsubscribing from Marketing Emails: Click the “Unsubscribe” link located at the bottom of any promotional email.
Managing Notifications: If you’re a registered platform user, you may customize your email preferences (e.g., disable daily summaries, set feature alerts) directly from your account settings dashboard.
Required Emails: Certain system-related or billing emails may be considered essential to your use of MyListerHub and cannot be opted out of (e.g., password resets, renewal reminders, legal updates).

COOKIES & TRACKING

Like most websites and SaaS platforms, MyListerHub uses cookies and similar tracking technologies to provide functionality, analyze performance, and enhance user experience.

How We Use Cookies:

Session Cookies: Help you stay logged in and move between dashboard pages securely.
Analytics Cookies: Collect anonymized data on how visitors interact with our site and product features (e.g., via Google Analytics or Hotjar).
Personalization Cookies: Store your preferences (e.g., preferred timezone, layout settings) to improve usability.
Advertising Cookies: May be used (with your consent) to display remarketing ads through platforms like Google, Meta, or LinkedIn.

You can control or delete cookies at any time through your browser settings.
Most browsers allow you to block third-party cookies or notify you when a cookie is set.
Disabling cookies may impact the functionality of the website or platform dashboard.

DATA BREACH NOTIFICATION

We prioritize the security of your personal information. In the event of a data breach involving your personal data, we will:

Notify Affected Individuals: We will inform you without undue delay and no later than 30 days after discovering the breach, in accordance with applicable laws.
Notify Authorities: If the breach affects more than 500 individuals, we will also notify the relevant regulatory authorities as required by law.
Provide Information: Our notification will include details about the nature of the breach, the data affected, steps we are taking to address the issue, and recommendations for you to protect yourself.

DATA RETENTION POLICY

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Our retention periods are as follows:

User Account Information: Retained for the duration of your account's active status and up to 7 years after account closure to comply with legal obligations.
Transaction Records: Retained for 7 years to satisfy tax and accounting requirements.
Marketing Data: Retained for 2 years after the last interaction unless you opt out sooner.

Upon the expiration of these periods, we will securely delete or anonymize your data.

INTERNATIONAL USERS & LEGAL RIGHTS

MyListerHub complies with data protection and privacy laws applicable to the regions in which we operate or collect personal information. This includes but is not limited to:

GDPR (General Data Protection Regulation) – Applies to users located in the European Union and the European Economic Area
CCPA (California Consumer Privacy Act) – Applies to residents of California
Other regional privacy laws – As applicable in Canada, the United Kingdom, and other jurisdictions

Depending on your location, you may have the following rights regarding your personal data:

Your Legal Rights

Right to Access: You may request a copy of the personal information we hold about you.
Right to Portability: You may request that your data be provided in a structured, commonly used format for transfer to another service provider.
Right to Correction: You can request that we correct or update any inaccurate or incomplete personal data.
Right to Deletion (Right to Be Forgotten): You may ask us to delete your personal information, subject to certain exceptions.
Right to Restrict or Object to Processing: You may request that we stop processing your data under certain circumstances.
Right to Withdraw Consent: Where processing is based on your consent, you can withdraw that consent at any time.
Right to File a Complaint: If you believe your rights have been violated, you may lodge a complaint with your local Data Protection Authority or regulatory body.

To exercise any of the above rights, you may contact us at [email protected] We will respond to all requests, inquiries, or concerns within thirty (30) days. We may ask you to verify your identity before fulfilling certain requests.

DATA SECURITY

We use:

Access controls and secure hosting
Role-based user permissions

No system is 100% secure. Use the service at your own risk.

DATA SECURITY

MyListerHub takes data protection seriously and implements both organizational and technical measures to safeguard your personal information.

Our Security Practices

Secure Hosting Infrastructure: All data is hosted on reputable cloud platforms with encryption in transit (SSL/TLS) and encryption at rest.
Role-Based Access Controls (RBAC): Only authorized personnel can access sensitive data based on their job responsibilities.
Two-Factor Authentication (2FA): Admin and developer accounts are protected by two-factor authentication to reduce the risk of unauthorized access.
Internal Audits & Logging: Access to critical systems is logged and reviewed periodically to detect unusual activity.
Limited Data Retention: Personal data is retained only as long as necessary for the purposes stated in this Privacy Policy, after which it is securely deleted or anonymized.

Your Responsibility

While we take reasonable steps to secure your data, no internet-based system can be guaranteed 100% secure. You are responsible for:

Using strong, unique passwords
Keeping your login credentials confidential
Immediately notifying us of any suspected unauthorized access to your account

By using our platform, you agree to use the service at your own risk and acknowledge that no security measure is infallible.

AGE RESTRICTIONS

MyListerHub’s platform and services are designed for and intended to be used by individuals who are 18 years of age or older. By using our services, you confirm that you are at least 18 years old.

We do not knowingly collect or solicit personal information from children under the age of 13. If we discover that we have inadvertently collected personal data from a child under 13, we will take immediate steps to delete that information from our records.

If you believe that a child under 13 has provided us with personal information, please contact us immediately at [email protected], and we will take appropriate action in accordance with the Children’s Online Privacy Protection Act (COPPA).

NON-DISCRIMINATION

MyListerHub respects the privacy rights of all individuals and will never discriminate against any person for exercising their legal rights under data protection laws such as the CCPA or GDPR.

Specifically, we will not:

Deny you access to our services
Charge different prices or impose penalties
Offer different levels of service or product quality
Suggest that you may receive a different price or service level based on exercising your rights

We are committed to fair and equitable treatment for all users, regardless of the choices they make regarding their personal data.

DO NOT TRACK NOTIFICATIONS

Some web browsers offer a "Do Not Track" (DNT) feature that allows users to signal a preference that their browsing activity not be tracked across websites.

At this time, MyListerHub does not respond to “Do Not Track” signals or similar mechanisms sent by web browsers. This is because there is currently no consistent industry standard for how to recognize or interpret DNT signals.

To learn more about Do Not Track, you can visit: www.allaboutdnt.com

POLICY CHANGES

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or technology enhancements.

When we make material changes to the policy:

We will notify you via email (if we have your address) or
Post a clear notice on our website or dashboard interface

All changes will include a revised “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of MyListerHub after changes are posted constitutes your acceptance of the revised policy.

CONTACT

If you have any questions, concerns, or complaints about our Privacy Policy or how we handle your personal data, you may contact our Office of the Data Protection Officer by email at [email protected].

We will respond to all requests, inquiries, or concerns within thirty (30) days. If you are not satisfied with our response, you may direct privacy complaints to your local data protection authority. MyListerHub, Inc. is the data controller for www.mylisterhub.com.